IT Engineer

AceTeam Networks is committed to take IT beyond with our customers and pledge to be the best, while strengthening the focus towards becoming a people centric company and not just limiting to technologies.

We are looking for an IT Engineer, Service Level 2 who would like to grow with us, clearly defined by three things:

CommITted · Connected · Converged

As an IT Engineer, Service Level 2, you will have a chance to:

End-User Support

• Provide first-line and second-line technical support for desktops, laptops, printers, scanners, and mobile devices.
• Manage and troubleshoot operating systems (Windows/macOS) and enterprise applications (MS Office, email, VPN, ERP).
• Perform user account management (Active Directory, email, permissions).
• Provide onsite support for VIPs and management staff when required.
• Coordinate with central helpdesk for escalation and closure of tickets.

Network & Connectivity <...