IT Engineer Level 2

The Role As a key member of the service department, you will take full ownership of escalated tickets, ensuring technical issues are resolved within SLAs while maintaining high standards of documentation. System Ownership: Install, configure, and troubleshoot hardware, software, and multi-user operating systems. Infrastructure: Perform security checks, manage backups, and monitor remote management (MSP) platforms. Networking: Manage connectivity, firewalls, VPNs, and TCP/IP configurations. Documentation: Maintain site schematics, hardware inventories, and knowledge base content via Autotask. Collaboration: Work with the technical team to deliver high-level consultancy and end-user training. Technical Requirements Experience: 3+ years in a technical support or Helpdesk role. OS/Software: Expert knowledge of Windows Server (2012+), Active Directory, Office 365, and Microsoft desktop OS. Hardware: Full lifecycle support for servers, desktops, laptops, and printers. Networking: Strong unde...