Job Description

Job Responsibilities:

  • Provide 24x7 supports on IT related systems.
  • Troubleshoot, diagnose, and resolve application-related issues reported by users.
  • Collaborate with software vendors and developers for issue escalation and resolution.
  • Monitor application performance and conduct regular health checks.
  • Document incidents, resolutions, FAQs, and create user guides or training materials.
  • Maintain SLAs for incident response and resolution times.
  • Ensure compliance with company policies and IT security standards.

Required Qualifications:

  • Education: Bachelor's degree in Information Technology or equivalent
  • Language: Excellent oral and written skills in English.
  • Experience: Prefer 1 year of working experience, fresh graduate encourage to apply
  • Fast learner, results oriented and independent with strong interpersonal skills
  • Ability to adapt positively to changes in po...

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