IT End User Support

The IT End User Support is responsible for providing technical assistance and support to all company end-users, ensuring smooth and productive computing experience. This role encompasses the full lifecycle of end-user support, from onboarding equipment provisioning to resolving connectivity issues (in-office and remote), troubleshooting PC problems, assisting with application access, and managing software updates. 

The difference you will make 

• Provision, configure, and deploy end-user equipment (laptops, desktops, monitors, and peripherals) for new hires during onboarding. 

• Deliver on-site and remote technical support for hardware, software, and connectivity issues. 

• Diagnose and resolve network connectivity problems, including VPN and internet access, for office-based and remote users. 

• Support user access to internal systems and applications, resolv...