Job Description
Location: Remote (Must be willing to work EST Time zone)
Type: Full-time
About Us:
A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.
Position Overview:
We are seeking an Desktop Support Technician with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!
Key Responsibilities:
- Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
- Manage tickets effectively via ConnectW...
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