Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at for more information about what we do.

We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

What You Will Do

  • Participate in developing governance structure and standards of EUC delivery based on business and IT.
  • Ensure that the desktop support internal processes and procedures are adhered to.
  • Manage incidents/ service requests assigned to them till resolution/ execution.
  • Handle end-user escalation effectively and involve the DSS lead accordingly.
  • Route assign tickets to the appropriate sup...

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