Job Description

Key Responsibilities

  • Management of asset services, including hardware and desk-side support services.
  • Coordination and management of 3rd party vendor support services.
  • Maintenance of the assets database, ensuring accuracy and quality of data, and correcting any errors within an agreed time frame.
  • Management of relationships between users and assets, correcting any inconsistencies within the requested time frame.
  • Receipt and support of goods from third-party hardware suppliers.
  • Performance of regular checks on assets and reporting on data quality.
  • Management of PC disposal with third parties to minimize financial risks.
  • Management of PC ordering forecasts for the country, including monitoring orders and deliveries.
  • Maintenance of an end-user support knowledgebase.
  • Provision of on-site support to maintain a close relationship with end-users.
  • Management of various IT devices used in the...

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