Job Description
Total Experience: 6-8 years
Required Skill Sets:
• Strong hands-on experience with Windows 11 administration and troubleshooting
• Laptop/desktop deployment, imaging, configuration using SCCM, Intune or equivalent tools
• Proficiency troubleshooting MS Office, O365 apps, Teams, VPN, Wi-Fi, and end-user applications
• Experience supporting hardware issues (Dell/ Surface Pro systems, docks, monitors, peripherals)
• VIP/Executive support with white-glove service mindset
• Experience with device refresh cycles, data backup, and data migration (OneDrive/SharePoint)
• Ability to perform basic network troubleshooting (DNS, DHCP, switches/patching)
• Hands-on support for data center activities (rack & stack, cabling, asset movement)
• Experience updating & closing ITSM tickets with strong documentation discipline
• Excellent communication and customer-handling skills
• Experience with SCCM task sequences, Intune, Software deployment, and patching
• Knowle...
Required Skill Sets:
• Strong hands-on experience with Windows 11 administration and troubleshooting
• Laptop/desktop deployment, imaging, configuration using SCCM, Intune or equivalent tools
• Proficiency troubleshooting MS Office, O365 apps, Teams, VPN, Wi-Fi, and end-user applications
• Experience supporting hardware issues (Dell/ Surface Pro systems, docks, monitors, peripherals)
• VIP/Executive support with white-glove service mindset
• Experience with device refresh cycles, data backup, and data migration (OneDrive/SharePoint)
• Ability to perform basic network troubleshooting (DNS, DHCP, switches/patching)
• Hands-on support for data center activities (rack & stack, cabling, asset movement)
• Experience updating & closing ITSM tickets with strong documentation discipline
• Excellent communication and customer-handling skills
• Experience with SCCM task sequences, Intune, Software deployment, and patching
• Knowle...
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