Job Description

About the Job

We’re looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at IntouchCX.

Responsibilities

  • Perform hardware troubleshooting including repairs, upgrades, and configuration of desktops and laptops
  • Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
  • Monitor, report, and document system and performance issues
  • Adhere to company policies, core values, and procedures
  • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
  • Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstat...

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