Job Description

Job Responsibilities

  1. Provide end-user support, handling both basic helpdesk tasks and escalated technical issues requiring in-depth troubleshooting.
  2. Perform strong hands-on troubleshooting across Windows desktops, applications, hardware, and client platforms, ensuring timely resolution within SLA.
  3. Manage user accounts, software deployment, patch management, and local server administration.
  4. Support Tech Refresh projects including device deployment, migration, hardware replacement, and vendor coordination.
  5. Maintain asset records, system configurations, and ensure accurate documentation and reporting.
  6. Ensure service level compliance, implement process improvements, and provide regular progress updates to management.

Technical Skills & Requirements

  • Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline.
  • Minimum 3 years of related experience in IT Desktop Support...

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