Job Description
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
Job Duties
- Troubleshoots and resolves service desk tickets for software and hardware issues under general supervision
- Provides remote support for PCs and peripherals in a networked environment
- Escalates unresolved issues within established service level agreements (SLAs)
- Follows up with customers to ensure satisfactory resolution of incidents
- Updates and closes support tickets with detaile...
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