Job Description

Job Description

As an IT Deployment Engineer LIMS, you will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System.

Key Responsibilities:

  • Register, classify, route, follow-up and resolve request via e-mail or ticketing system.
  • Become an expert in the LIMS Application and functionality and provide training to end users face to face or on site
  • Attend on site deployments to configure LIMS processes alongside laboratory staff
  • Work alongside development teams to balance development and configuration
  • Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions.
  • Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix).
  • Own the incoming requests and manages escalations to engine...

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