Job Description
My client are a global company that require an IT Customer Support & Customer Service graduate level candidate to join their established team. The ideal candidate for this role will be a recent graduate with customer service experience and a good analytical approach to problem solving.
The role will be responsible for being the first line support for the following tasks:
* Customer Issues
Providing first response to any customers raising an issue with a booking or their integration. Working on getting a solution as quickly as possible either via solving the issue yourself or managing the relevant team members until the issue is resolved.
* IT/Business Systems
Another part of the team is the Support of the System Infrastructure Team. You will also be working with them to ensure any issues raised for them are being dealt with respond to the tickets if needed.
* Integration Pre-Sales
Supporting the sales team by providing any info...
The role will be responsible for being the first line support for the following tasks:
* Customer Issues
Providing first response to any customers raising an issue with a booking or their integration. Working on getting a solution as quickly as possible either via solving the issue yourself or managing the relevant team members until the issue is resolved.
* IT/Business Systems
Another part of the team is the Support of the System Infrastructure Team. You will also be working with them to ensure any issues raised for them are being dealt with respond to the tickets if needed.
* Integration Pre-Sales
Supporting the sales team by providing any info...
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