Job Description
Kensium is currently seeking a Customer Support Analyst to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit.
**Responsibilities**
- Triage support requests in the appropriate request tracking systems - Jira, Jira Service Manager
- Install and configure Kensium software products (POS, WMS, Commerce Integrations) as directed by product owners.
- Own support tickets until closure and ensure that Clients are receiving regular status updates. This position requires hands-on troubleshooting and resolution of requests.
- Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution.
- Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers. Perform all steps relevant to validate the client request and correctly identify the severity of the request.
- Review and understand Client contracts as t...
**Responsibilities**
- Triage support requests in the appropriate request tracking systems - Jira, Jira Service Manager
- Install and configure Kensium software products (POS, WMS, Commerce Integrations) as directed by product owners.
- Own support tickets until closure and ensure that Clients are receiving regular status updates. This position requires hands-on troubleshooting and resolution of requests.
- Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution.
- Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers. Perform all steps relevant to validate the client request and correctly identify the severity of the request.
- Review and understand Client contracts as t...
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