IT Customer Service Representative

Key Responsibilities:<br /> <br /> Respond promptly to user support requests via ticketing system, email, or phone.<br /> Diagnose and resolve hardware, software, and networking issues for desktop and laptop systems.<br /> Install, configure, and upgrade operating systems, software applications, and computer peripherals.<br /> Assist users with application usage and provide basic training on computer systems and maintenance.<br /> Perform remote troubleshooting and, when necessary, deliver on-site support.<br /> Maintain accurate logs of technical issues, resolutions, and service requests.<br /> Coordinate with vendors for hardware repairs and procurement.<br /> Ensure regular updates, patches, and security measures are applied to desktop systems.<br /> Assist in managing and maintaining inventory of IT assets and equipment.<br /> Collaborate with IT teams to escalate complex issues and support IT projects as needed.<...