Job Description

The IT Client Support Specialist provides essential hands-on technical support for IT hardware, infrastructure, and projects that cannot be completed by the Global Service Desk. This role is critical in ensuring operational efficiency through on-site assistance, infrastructure maintenance, and the execution of technical projects. The position involves frequent interaction with end-users and collaboration with other IT teams to meet the organization's technology needs.

Responsibilities

  • Provides Level 2 support for issues that cannot be resolved remotely by the Global Service Desk (Level 1).
  • Provide support for end-user computing devices, peripherals, multi-function printing devices, audio-visual (AV) systems, and workforce management solutions.
  • Perform site surveys, hardware installations, and replacements (., switches, routers, wireless access points).
  • Support telephony infrastructure, including deploying voice gateways and integrating...

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