IT Business Analyst - Ecommerce

Key Responsibilities

Requirement Gathering and Documentation

• Collaborate with stakeholders to understand business needs and translate them into detailed functional requirements.
• Develop clear and concise documentation, including user stories, process flows, and functional specifications.
• Identify gaps and propose solutions to optimize workflows and system interactions.

Solution Design and Analysis

• Analyze and document customer journeys and system interactions within the E-commerce ecosystem.
• Understand and outline high-level system interactions across platforms, including OMS, CRM, Payment gateways, and loyalty engines.
• Design workflows for specific scenarios

Collaboration and Communication...