Job Description
Duties & Responsibilities:
Monitors cards transactions 24/7, real time and ensures the banks approval rate is maintained at an acceptable level within industry average.
Assists and resolve customer issues on card transactions.
Coordinates with clients, acquiring banks and merchants thru all forms of possible channels to process authorization requests, validate transaction information and to confirm or cancel authorizations as long as within the banks policies/ guidelines.
Informs, educates and advises the clients how to resolve declined transactions, if reason for the decline is beyond control of the bank.
Alerts the concerned unit if there are monitored interruptions in system which may impact processing of transactions.
Prepares daily report on declined and approved transactions per shift to monitor approval and decline rates.
Responsible for identifying high risk or potential fraud activities on account holders.
Identifies suspicious transactions or activit...
Monitors cards transactions 24/7, real time and ensures the banks approval rate is maintained at an acceptable level within industry average.
Assists and resolve customer issues on card transactions.
Coordinates with clients, acquiring banks and merchants thru all forms of possible channels to process authorization requests, validate transaction information and to confirm or cancel authorizations as long as within the banks policies/ guidelines.
Informs, educates and advises the clients how to resolve declined transactions, if reason for the decline is beyond control of the bank.
Alerts the concerned unit if there are monitored interruptions in system which may impact processing of transactions.
Prepares daily report on declined and approved transactions per shift to monitor approval and decline rates.
Responsible for identifying high risk or potential fraud activities on account holders.
Identifies suspicious transactions or activit...
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