Job Description

The IT Associate provides day-to-day technical support to ensure smooth operation of computer systems, networks, and IT equipment. This role supports internal staff and assists in basic installation, maintenance, troubleshooting, and documentation of IT-related systems.

Key Responsibilities

  • Provide first-level technical support for desktops, laptops, printers, network devices, and basic servers
  • Install, configure, and maintain computer hardware, software, and peripherals
  • Assist in LAN/WAN setup, basic network troubleshooting, and internet connectivity issues
  • Support CCTV systems, NVR/DVR, and basic IP camera configuration (if applicable)
  • Perform routine system checks, updates, backups, and preventive maintenance
  • Respond to IT support requests and troubleshoot issues in a timely manner
  • Assist in inventory tracking of IT assets, tools, and equipment
  • Document issues, solutions, and standard operating proc...

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