Job Description

This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.

Key Responsibilities:

  • Troubleshoot and resolve user issues, ensuring the smooth operation of ERP applications

  • Actively participate in the software development lifecycle

  • Review, categorize, assign, and complete incoming tickets

  • Application user account management; unlocking accounts, creating new user accounts, disabling user accounts, updating user application security permissions.

  • Gather requirements for improvements to applications

  • Periodic checks for application performance and data continuity

  • Participate in quality assurance testing and training sessions

  • Maintain solution articles and training documentation

  • Coordinate with other members of the IT team on tasks

  • Other related duties as a...

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