IT Application Support Analyst

Our client, a rapidly expanding AI company with a strong global footprint, is looking for a
driven and tech-savvy Application Support Analyst (L1/L2)
to join their growing team in Malaysia.

This role is ideal for someone who is passionate about technology, eager to learn, and excited to work in a fast-paced AI environment.

Key Responsibilities

• Provide
  Level 1 and Level 2 application support
  for business-critical systems and platforms
• Monitor applications, troubleshoot issues, and perform root-cause analysis
• Handle incident management, service requests, and escalations within defined SLAs
• Work closely with development, product, and global support teams to resolve complex issues
• Execute
  SQL queries
  for data validation, investigation, and reporting
• Support application enhancements, deployments, and production releases
• Document issues, solutions, and support processes clearly and effect...