IT & Application Support Analyst

We are seeking a versatile and customer-focused IT & Application Support Analyst to support both internal employees and external clients. This role combines desktop and SaaS support, helpdesk operations, and application support. The successful candidate will play a critical role in onboarding new employees to our technology platforms, maintaining smooth day-to-day operations of internal systems, and providing first-line support to clients using our proprietary software application.

This role requires strong troubleshooting skills, clear communication, and the ability to triage issues effectively escalating bugs and complex problems to engineering teams while ensuring an excellent user experience.

Key Responsibilities:

Internal IT & Desktop Support (Employee Onboarding and Operations)

• Provide first- and second-line support for internal users across laptops, operating systems, and SaaS-based business applications.
• Onboard new employees ...