IT Analyst (Santiago)

RESPONSIBILITIES

• Design, scope, implement, and enhance the systems and programs our teams use.
• Respond to requests from users intelligently and empathetically. Requests may include: managing our identity platform, MDM, WiFi, Google Workspace, Slack, Zoom, Atlassian Cloud, macOS, mobile devices, printing, equipment requests, endpoint protection, information security, and others.
• Manage hardware procurement, setup, and deployment.
• Manage hardware inventory.
• Manage software license and subscription allocations.
• Confidently troubleshoot macOS issues.
• Works closely with the Service Desk team to ensure the helpdesk is running smoothly.
• Assist the People Ops team with onboarding/offboarding, and office/remote-office logistics as needed.
• Produce and edit documentation for the IT team as well as user-facing guides to assist staff in orientation and everyday tasks in both English and Spanish.
• Dev...