IS Technology Support Specialist

Summary:

Installs, configures and responds to Customer Support calls for software, hardware, peripherals, and other data network devices; troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; develops and maintains technical documentation; interfaces with other IT teams and service vendors to resolve problems. Responsible for projecting a professional, friendly, customer service focused image in all customer communication. Develops and maintains productive and professional relationships with other teams within IT.

Position Responsibilities:

Requires travel to customer/remote sites to complete tasks; home base assignment may vary based on support and customer needs - available for 24/7 support as needed.

Promptly responds to tickets and work orders and initiates resolution; updates ticket’s notes to include progress and resolution; follows...