Job Description

Overview

Currently we are looking for an IS Support Specialist 1 (Must be ITIL V4 Certified)

IS Support Specialist 1 is responsible for being the primary point of contact for all technical requests from the company’s employees. The position is responsible for providing customer service and resolving or escalating a broad range of technical issues

Responsibilities

  • Respond to work order requests to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members.
  • Minimum experience in Azure AD, O365, Zoom, Teams
  • Troubleshoot, resolve, or escalate work orders for hardware and software errors through various communication channels such as phone, email, direct messaging and in-person.
  • Document detailed information regarding work order requests and their resolution
  • Coordinate with external vendor systems regardin...

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