Job Description

Who we are:

Johnson Controls Indonesia has been recognized as a Great Place To Work®! This achievement reflects our commitment to fostering a positive, inclusive, and dynamic work environment where every team member can thrive. Find out more here: 

What you will do:

The IR Ops Supervisor will play a critical role in streamlining scheduling, monitoring field performance, and ensuring the timely completion of service calls. Acting as a technical escalation point, the IR Ops Supervisor will work to reduce downtime. Through improved oversight and management, it is expected that client feedback and retention will measurably improve under this role.

How you will do it:

  • Streamline scheduling processes to optimize service call efficiency and resource allocation.
  • Monitor field performance, providing guidance and support to ensure high-quality service delivery.
  • Act as a technical escalation point for complex issues, facilitat...

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