IP Operations Engineer

IP Operations Engineer

Title: IP Operations Engineer

Overview: Console Support Engineer will play a leading role in providing the necessary customer support functions to PCCW Global’s SDN platform Console Connect and the associated products and services. The Console Support Engineer will work in close co‑operation with internal second and third level technical support functions, data centre partners, data centre providers, Console Product Managers and development teams. Key responsibilities to include network alert monitoring, managing and handling enquiries, troubleshooting issues relating to Console Connect UI usage, Console product and service. The role also includes a project coordination role and the duties include ordering, managing and delivery of cross connect and/or local loop, monitoring its progress and coordinating meetings for larger projects. The desired candidate will have worked in a Service Provider NOC environment with experience in MPLS L2/L3 ...