Job Description

Job purpose:

To provide Level2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc “smart hands” support to other Business Units.

Key responsibilities:

  • Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, Managed Router/Firewall Services;

  • Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers;

  • As part of the service delivery chain, in coordinate and work with the core engineering team to provision non-standard services and implement network wide upgrades, changes, etc.;

  • To resolve customer issues by providing technical support mainly remotely, on ad hoc basis on- site;

  • Provide 2 nd level support to the NOCs for such services and be an escal...

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