Job Description

TECHNICAL COMPETENCIES

PRINCIPAL TASKS

  • Suggest and create developments- evaluate their continuing effectiveness and accuracy
  • Initiate remedial action as necessary
  • Ensure documentation exists for any client-specific procedures
  • Participate as technical SME in the development, testing and implementation of new systems and products relating to the ongoing business transformation process. Provide regular progress reports and give feedback during project meetings
  • Act as central point of contact for technical issues encountered in the daily business
  • Track issue trends and escalate as needed
  • Contribute to “open surgery” sessions for technical issue resolution
  • Contribute to analysis and planning of Operating Model with the aim of standardizing processes and establishing best practice
  • Work closely with Training Department and business lines to identify training needs within the team. Ensure that those n...

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