Investigation and Remediation Manager

Lead the investigation, resolution, and remediation of internal complaints and compliance issues across the Agency Distribution organization. Ensure the timely, fair, and thorough handling of cases while driving effective corrective and preventive action plans arising from audits, complaints, and compliance reviews to strengthen the control environment and mitigate organizational risks.

In this role, you will oversee end-to-end investigations of internal complaints and compliance breaches, ensuring consistent, objective, and transparent resolution processes. You will drive the development, implementation, tracking, and closure of corrective and preventive action plans (CAPAs), while identifying systemic issues and opportunities for sustainable improvement to further strengthen governance and risk management practices across the organization.

Working closely with Human Resources, Operations, Compliance, Risk, Audit, Legal, and Agency Business Units, you will promote integ...