Job Description
Teleperformance is seeking a Workforce Management professional in Cape Town to manage real-time resources ensuring optimal staff levels. The role will focus on enhancing contact center performance, analyzing KPIs, and coordinating staffing allocation.
The ideal candidate should possess experience in a BPO environment, workforce management, and familiarity with tools like IEX and Calabrio. A Matric equivalent qualification is essential. #J-18808-Ljbffr
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