Job Description

Responsibilities

  • Regularly communicate with assigned accounts
  • Expectation setting and negotiate priorities appropriately are expected by managing customers
  • Being an escalation contact for customer support issues.
  • Serve as a reliable, accessible and effective escalation point for the customer on any operational matters or on implementation progress
  • Maximize the customer satisfaction and profit while keeping the pre-sales and operation in good shape.
  • Communicate and coordinate well between departments, including sales and marketing, operations, infrastructure, product teams
  • Balance the expectations from different teams and customers.

    • Requirements

  • Degree / Diploma holder in Engineering / Computer Science / Information Technology;
  • At least 3 years of experience in ISPs, MSSPs, hosting providers, or Internet solution vendors;
  • Solid experience and knowledge in TCP/IP, IGP...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to PEOBASE Ltd today.

    Submit Application