Job Description

Job Description

We are looking for a Sales Appointment Coordinator/BDC Rep to join our team! This is a great career opportunity for applicants with automotive experience or any other customer service/telephone contact experience.

The appointment coordinator is known in the industry as a business development center (BDC) representative. In this role, you will be the first point of contact for prospective customers, handling inbound and outbound communications to schedule appointments for test drives and consultations. Your primary goal is to ensure a smooth and professional start to the customer’s buying experience.

Responsibilities

  • Respond to incoming phone calls, emails, and internet leads in a timely, friendly, and professional manner.
  • Make outbound calls to follow up on leads, schedule appointments, and confirm or reschedule bookings.
  • Maintain and update customer records in the CRM system with accuracy and atten...

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