International Voice Process (Pan India)

Roles & Responsibilities

• Handle inbound/outbound calls from international customers professionally
• Resolve customer queries related to products/services accurately and promptly
• Maintain high standards of customer satisfaction and call quality
• Follow communication scripts, processes, and compliance guidelines
• Document customer interactions and update CRM systems
• Escalate complex issues to the appropriate teams when required
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Education & Experience

• Minimum Graduate in any discipline
• Must be good in communication
• Must be ready to work in night shifts