International Voice Process

Job Description

• Key Responsibilities Customer Interaction: Handle both inbound and outbound calls from international customers and clients
• Issue Resolution: Address customer queries, troubleshoot problems, and provide timely and effective solutions for products or services
• Customer Satisfaction: Maintain a high level of customer satisfaction by providing quality support and representing the company positively
• Record Keeping: Maintain accurate customer records and transaction details in the system
• Escalation: Identify and escalate priority issues to the appropriate teams
• Adherence to Standards: Follow company policies, procedures, and quality standards, and meet personal and team targets
• Required Skills and Qualifications Communication: Excellent verbal communication skills, especially in English and potentially other international languages
• Customer Service: A strong customer service orientation with the ability to e...