Job Description
- The Customer Service Representative is responsible for ensuring a consistent and high service level for assigned customer accounts.
- The role covers the full order-to-cash process from price confirmation to payment, as well as care-to-retain activities such as complaints management and customer support requests
- Youwill act as the main point of contact forcustomers, handlingenquiries, complaints and information requestswith a proactive and solution-oriented approach..
- Youwill check, register and confirmcustomer orders accurately and on time whileencodingthem in the ERP system and coordinatingshipment planning withlogistics partners.
- Youwillcoordinatewith carriers and ensurecustomsclearancefor export shipmentswhile managing order closureafterdelivery.
- Youwill support billingactivitiesincludinginvoice processing, validation, data input and discrepancyresolution in collaborationwith the financedepartment.
- Yo...
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