International Process/ Inbound Customer Service

Key Responsibilities

• Handle inbound and/or outbound customer interactions for international clients
• Resolve customer queries and provide accurate information efficiently
• Maintain high levels of customer satisfaction
• Follow process guidelines, quality standards, and compliance requirements
• Document customer interactions accurately in internal systems
• Meet performance metrics related to quality and productivity

Eligibility Criteria

• Freshers and experienced candidates are eligible
• Excellent verbal and written communication skills in English are mandatory
• Ability to work in a structured and fast-paced environment
• Willingness to work with rotational weekly offs