International Operations Specialist

Purpose: Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists. To provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programs to our members. Location: Mexico City Response Centre Av. Homero 1500, Piso 1 Despacho 101 Col. Polanco, Polanco II Secc, Del. Miguel Hidalgo Ciudad de México 11560 Schedule: 3 days x 13 hour shifts or 4 days shifts. Rotationary, Days and Nights START DATE: March 16th 2026 Responsibilities Service Delivery: Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance fr...