Job Description
Job Title: International Customer Support (HR Backend support)
Duration: Contract to hire depending on project need (6 months initially and may extend)
Location: Bangalore, Pune, Mumbai
Working Hours : Shift will be in any of United States of America time zones
Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Overall, Purpose of Job:
Provide high quality Tier 2 HR Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities:
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool...
Duration: Contract to hire depending on project need (6 months initially and may extend)
Location: Bangalore, Pune, Mumbai
Working Hours : Shift will be in any of United States of America time zones
Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Overall, Purpose of Job:
Provide high quality Tier 2 HR Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities:
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool...
Ready to Apply?
Take the next step in your AI career. Submit your application to Artech L.L.C. today.
Submit Application