Job Description
International Blended Process Executive (Voice/Chat/ Email)
Location: Kolkata
Job Type: Full-Time
Experience: 2-5 Years
Process: International Customer Support (Blended)
Salary Package: 3.5 LPA - 4.75 LPA Role Summary:
We are hiring experienced customer service professionals for an International Blended Process. The role involves handling global customers across voice, email, and chat channels. The ideal candidate should have excellent English communication skills, strong problem-solving ability, and prior experience in international customer support environments.
Key Responsibilities:
Handle inbound and outbound customer interactions via voice, chat, and email
Resolve customer queries efficiently while ensuring high customer satisfaction
Provide accurate information on products, services, and account-related issues
Maintain quality, productivity, and compliance standards
Document all interactions accurately in CRM systems
Escalate complex issues ...
Location: Kolkata
Job Type: Full-Time
Experience: 2-5 Years
Process: International Customer Support (Blended)
Salary Package: 3.5 LPA - 4.75 LPA Role Summary:
We are hiring experienced customer service professionals for an International Blended Process. The role involves handling global customers across voice, email, and chat channels. The ideal candidate should have excellent English communication skills, strong problem-solving ability, and prior experience in international customer support environments.
Key Responsibilities:
Handle inbound and outbound customer interactions via voice, chat, and email
Resolve customer queries efficiently while ensuring high customer satisfaction
Provide accurate information on products, services, and account-related issues
Maintain quality, productivity, and compliance standards
Document all interactions accurately in CRM systems
Escalate complex issues ...
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