Internal Sales Manager

Customer Service and Counter Sales

• Lead the internal sales team by example through active involvement in daily sales activities.
• Motivate and coach the sales team to achieve monthly sales targets and service excellence.
• Assist customers telephonically and in person with product enquiries and technical advice.
• Identify customer requirements and recommend suitable products and solutions.
• Review and approve quotations where required.
• Personally assist with key quotations and high-value enquiries.
• Follow up on outstanding quotations to maximise conversion into sales.
• Process customer orders when required during busy periods.
• Resolve customer complaints and escalated queries promptly.
• Build and maintain long‑term relationships with key customers.
• Monitor daily sales performance and encourage the team to achieve branch targets.

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