Internal Auditing Associate Manager

POSITION TITLE: Internal Auditing Assoc Manager

WORK SETUP: Hybrid

Responsibilities

• The Delivery Excellence Auditor is responsible for assessing and improving delivery rigor across operations by auditing five core practices: Daily Governance, Capacity & SLA Management, Quality Framework, Knowledge & Capability Readiness, and Controls & Compliance. The role ensures teams follow defined operating rhythms, maintain audit‑ready documentation, manage volume‑to‑capacity effectively, sustain quality governance, and demonstrate robust control execution with measurable closure of gaps.

Scope: 5 Key Practices Covered

• Daily Governance & Performance Discipline
• Capacity, Volume, Backlog & SLA Management
• Quality Framework & Quality Governance

Daily Governance & Performance Discipline

Focus: Daily huddles, decision/RAID rigor, MoM, action tracking, escalation readiness

Core Aud...