Internal Auditing Associate Manager

POSITION TITLE: Internal Auditing Assoc Manager

WORK SETUP: Hybrid

RESPONSIBILITIES

The Delivery Excellence Auditor is responsible for assessing and improving delivery rigor across operations by auditing five core practices—Daily Governance, Capacity & SLA Management, Quality Framework, Knowledge & Capability Readiness, and Controls & Compliance. The role ensures teams follow defined operating rhythms, maintain audit-ready documentation, manage volume-to-capacity effectively, sustain quality governance, and demonstrate robust control execution with measurable closure of gaps.

Scope: 5 Key Practices Covered

1. Daily Governance & Performance Discipline

   Focus: Daily huddles, decision/RAID rigor, MoM, action tracking, escalation readiness.

   Core audit outcomes:

   • Verify that daily huddles occur consistently and are attended by the right roles (Analysts/TLs).
   • Check that huddles follow a time-bound a...