Internal Account Support

About the job

We're looking for an experienced Internal Account Support to join our office-based Cruise division.

• Job title: Internal Account Support
• Contract type: Permanent
• Hours: 40 hours per week
• Location: Office based. Poole, Dorset

What you will be doing

Frontline Customer Support

A knowledge of the customer base and our key contacts as well as the customer's order fulfilment process. There will be a requirement to keep up to date with the movements of the cruise ships and offer resolutions to the customer when orders cannot be fulfilled.

There is a requirement to answer the phone in a professional manner and to quickly understand the requirements of the customer. The position will work closely with SMEs to support with product knowledge and issue resolution.

Managing and responding to delivery issues/queries

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