Job Description

Time Type:

Full Time

Position Overview:

Assist the department manager in leading and managing a team of customer service clerks to ensure high quality service in line with company policy and operation standards.

Key Outcomes:

  • Motivated customer service workforce – 90% staff retention

  • Full compliance to SOP

  • Customer complaints kept to minimum

    • Position Accountabilities:

  • Be the contact window to manage the hub inventory;

  • Follow up the customers’ instruction for on-hold/release, return, transferring, reworking, receiving, discrepancy & re-declaration handling, etc.

  • Coordinate for shipment inbound, outbound and delivery activities of Customers

  • Work closely with network and internal department to follow up customer’s critical requirement;

  • Establishes and maintains good relationships with customer.

  • Monthly cost verification & app...

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