Job Description

KEY EXPECTATIONS AND DELIVERABLES OF THE ROLE


The Purpose of the Role


The Intern in the role is required to support the Information Technology department in maintaining, monitoring, and supporting the organisation's ICT infrastructure and end-user computing environment.


Key Deliverables


Deliverables


Specific Tasks and Outcomes


End User Support


Assisting with configuring, imaging, deploying, and replacing laptops, desktops, and other end-user devices.


Installing, configuring, and troubleshooting approved software applications.


Providing basic support for printers, scanners, peripherals, and related hardware.


Assisting users with password resets, account access, and basic troubleshooting requests.


Recording support requests accurately and maintain complete ticket information within the service management system.


Performing routine ...

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