Intermediate Service Designer

Intermediate Service Designer:
On behalf of our Education client, Procom is searching for an Intermediate Service Designer for a contract role. This position is a hybrid position with 2 days onsite at our client’s Edmonton office.

Intermediate Service Designer - Job Description:
Procom's client is seeking a creative and experienced Service Designer to enhance services supporting its research community. The focus is on improving research administrative processes without implementing new technology, ensuring a seamless service experience for researchers.

Intermediate Service Designer - Responsibilities:
• Conduct qualitative and quantitative research to understand stakeholder needs and challenges.
• Create service blueprints, journey maps, and process flows to identify and improve service experiences.
• Facilitate collaborative design workshops to generate innovative service concepts.
• Develop prototypes to test and...