Job Description

Requirements:


  • 2-year diploma / 3-year diploma in support services or A+ and N+ (Please provide any other)

  • IT-related certification, Diploma or Degree


Experience:


  • Extensive experience in Office365

  • Managing portal, administration of users (Azure AD Sync or Cloud), Advanced mail troubleshooting (Spam filtering, mail tracing and managing DNS records for best practice)

  • Experience in desktop support both Hardware and Software (Onsite or remote), minimum 1 year.


Job Includes:


  • Ticket management of client queries and issues (Logged telephonically or via email).

  • Setup of client software, emails and troubleshoot issues thereof.

  • Managing/troubleshooting of Office365 portal and exchange.

  • Hardware, Patch management and Anti-Virus maintenance using RMM tools.

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