Intermediate IT Technician

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available:
Intermediate IT Technician

Duties & Responsibilities

Core Functions Include:

The Intermediate IT Technician provides technical support to end-users and assists with the resolution of complex IT issues escalated from Level 1 support. This role involves diagnosing and troubleshooting hardware, software, and network problems, as well as providing guidance and assistance to junior support staff. The Intermediate IT Technician plays a key role in ensuring the timely resolution of IT incidents and delivering high-quality support services to internal customers.

Core Functions

• Provide technical support to end-users via phone, email, chat, or in-person, resolving Level 2 IT incidents and service requests within established SLAs...