Intermediate DevOps Software Support Engineer

Introduction

The Intermediate DevOps Support Engineer plays a key role in ensuring the reliability, stability, and performance of customer-facing telecommunications platforms and services. This role focuses on supporting live production environments through strong DevOps practices, including monitoring, automation, CI/CD support, and infrastructure troubleshooting. The engineer acts as a bridge between support, development, and delivery teams, taking ownership of systems, resolving incidents efficiently, and driving continuous improvement across environments. Exposure to automation, security best practices, and evolving DevOps toolsets is a core part of this role.

Duties & Responsibilities

Key Accountabilities:
•    Take end-to-end ownership of assigned incidents, environments, and platform components, ensuring timely resolution and clear communication.
•    Support production and non-production environments to ensure high availability, performance, and r...